General conditions of purchase
SHIPPING AND PAYMENT METHODS
Jewelry sold online has a delivery time of one to fifteen days depending on the item chosen, with the exception of personalized jewelry that can be delivered within 24 hours.
At a national and international level, delivery is made through a courier agency. Shipping costs include handling and packaging costs, as well as postal costs. The handling costs have a fixed price, while the transport costs can vary depending on the total weight of the package.
We are not responsible for damages when the package is sent, we will do everything possible to protect the item.
The purchase of articles on this website can be done by card or Bizzum.
CONDITIONS AND REFUNDS
How to return an item?
You have the right to return your order, without any penalty and without justification, within 30 days from the day of delivery of the product.
We accept refunds or item changes.
If for any reason you want to return an item, you can do so without problem if no more than 30 days have passed since the date that appears on the package label and the item is unused and in perfect condition.
Full refunds will be processed in the same way as the original payment within 14 days of receipt of the returned goods.
The return address is:
Sandra Roura SL
Ave. La Principal de Peralada, 5
17491 Peralada (Spain)
For incidents, contact the store's phone number: tel. +34972538632 or info@sandraroura.com
Product review
Please note that you assume the risk for the products you have ordered. If the packaging is damaged, please do not accept it. You are responsible for inspecting the product and notifying us of any complaints. In the case of defective products or non-compliance with the request, you have the option of returning the product.
Availability and validity of the offer
We strive to have stock of the articles that are offered on the web. In the event that you request an item that is not available, we reserve the right not to accept the order informing you and returning the money.
SANDRA ROURA PRODUCTS for you
1. NEGATIVE TO BE PROCESSED AVAILABILITY OF THE PRODUCTS
Sandra Roura reserves the right to cancel any order without responsibility, in the following cases:
When the product is not available and/or its stock. The amount will be refunded.
When there are reasons to believe that the buyer is a covert distributor. When the registration requested by the client produces a violation of the rights of intellectual property or industrial property and / or is contrary to morals or public order.
2. INTELLECTUAL PROPERTY
With the personalization of the design, the buyer does not acquire any type of intellectual property right over it.
In the event that the design or customization has any type of intellectual property right, these will fall on Sandra Roura®. When requesting the personalized item, you transfer all rights that may have to Sandra Roura.
In the event that the transfer was not valid, by sending the personalized article, the buyer is granting Sandra Roura® an exclusive, total, perpetual and free license to use the design or personalization in the broadest sense of the word, including without limitation, the copying, editing, modification, public display, digitization, reproduction, distribution and granting of sub-licenses of these rights or part of them in the manner in which Sandra Roura® considers appropriate.
The buyer will not be able to claim anything from Sandra Roura® or third parties in the event that a similar or identical personalization or design is used or elaborated.
Please read the conditions carefully before using this website.
By purchasing on this website, you accept the legal conditions described. The online store is open 24 hours a day. It can be closed for maintenance. To make purchases you must be 18 years or older.
These conditions will govern the contractual relationship between you and Sandra Roura SL. with registered office in Avda. La Principal de Peralada, 5 Peralada (Girona), Spain, and with CIF B17793324.
At what point in the purchase process do you commit to the purchase?
When the payment is made.
We can reject the offer or order in any of the following situations:
1. If your payment information is incorrect.
2. If your order can be made fraudulently.
3. If an involuntary error has occurred on the website.
4. If you suspect that you are a minor.
5. If you do not reside in one of the countries in which we send the orders.
6. In case the order cannot be delivered to the address provided.
7. When the product requested by you is not available. We can only accept orders made via the web, via email, or by phone.
The contract between you and us will be effective at the time of order compliance. If an error is made when ordering, please contact us
